How we’re run
Governance and accountability
You should be able to find out who is responsible for Her Way Forward and speak to someone if something goes wrong. Our contacts and policies are here, alongside our public company records.
Our organisation
Who’s responsible
Her Way Forward CIC is a Community Interest Company registered in England and Wales. Our directors are responsible for running the company and its work with women in Wandsworth.
Meet the team- Nasiya Vorajee
- Co-founder and director
Designated safeguarding lead - Shannon Lee
- Co-founder and director
Deputy safeguarding lead and complaints policy lead - Yee Mun Thum
- Director and company secretary
Designated whistleblowing officer
Our conflicts of interest policy (PDF) requires people to declare interests that could affect a decision, with material conflicts managed by directors who are not involved.
An interest we have declared
Nasiya Vorajee is also a director of Kambala Community Alliance CIC, which runs Kambala Community Hall. That is where Monday tea and the Fitwell class happen. She has been a director there since December 2024, over a year before Her Way Forward existed.
The hall is given to us free. We have paid a refundable £30 deposit and nothing else. Nasiya takes no part in any decision we make about the hall or about Kambala, and those decisions are for the other directors.
We would rather say this here than have anyone find it on the register and wonder why we did not.
Raising a concern
If someone may be at risk
Safeguarding means protecting people from abuse or neglect. If you are worried about your own safety or another adult at one of our activities, tell us as soon as you can.
If someone is in immediate danger, call 999. Don’t wait for an email response.
Contact Nasiya Vorajee
Designated safeguarding lead
Nasiya@herwayforward.co.ukYou can also speak to a session leader. Shannon Lee is our deputy safeguarding lead.
If the concern involves Nasiya, contact the board at info@herwayforward.co.uk. You can report directly to Wandsworth Council’s adult safeguarding service if you would prefer to speak to someone outside Her Way Forward.
We handle concerns sensitively. We may need to share information with safeguarding services to help keep someone safe.
Read our safeguarding policy (PDF)When something goes wrong
Making a complaint
You can complain about a session, how you’ve been treated or our fundraising. Tell us what happened and what you would like us to put right. You don’t need a special form.
You can also speak to us at a session or write to our registered office, listed below.
We consider anonymous complaints, although this can limit what we can investigate or tell you afterwards. If you need help making a complaint or a different format, let us know.
What happens next
- Early resolution
We aim to resolve straightforward issues within 5 working days.
- Formal investigation
We acknowledge formal complaints within 3 working days and aim to send a written response within 15 working days of acknowledgement. If we need longer, we explain why, give a new deadline and update you at least every 10 working days.
- Ask for a review
If you’re unhappy with the outcome, ask within 14 calendar days. A director or board panel not previously involved reviews the decision, with a final response within 10 working days of your request.
Taking a complaint further
The right organisation depends on your concern.
- Fundraising Regulator for fundraising complaints if you’re unhappy with our response or haven’t heard back within four weeks.
- Information Commissioner’s Office for concerns about your personal data after raising them with us.
- CIC Regulator for matters within its remit, such as misuse of community assets. It does not resolve ordinary service complaints.
Our documents
Policies you can read
Choose a document below. If you need help accessing it, email info@herwayforward.co.uk.
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Safeguarding (PDF)
Recognising and reporting concerns about the safety of adults who join our activities.
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Complaints and feedback (PDF)
How to complain, when to expect a response and how to ask for a review.
Approved 7 January 2026 · Review due 7 January 2027
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Privacy (PDF)
How we collect and use personal information, and your rights over it.
Approved 10 February 2026 · Review due 10 February 2027
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Equal opportunities, diversity and inclusion (PDF)
Our approach to fair treatment and preventing discrimination.
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Conflicts of interest (PDF)
Declaring personal interests and keeping them out of decisions about the organisation.
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Whistleblowing (PDF)
How people working with us can report serious wrongdoing in the public interest.
Reviewed 30 January 2026 · Review due 30 January 2027
Public records
Company details and accounts
Our CIC status means we work for community benefit. An asset lock protects the company’s assets for that purpose. Any money left after covering our costs goes back into our work with women.
- Registered name
- Her Way Forward CIC
- Company number
- 16948255
- Incorporated
- 7 January 2026
- Registered office
- 66 Paul Street, London, EC2A 4NA
For correspondence. See individual session pages for activity venues.
Our first reporting period
Our first accounts cover the period ending 31 January 2027 and are due by 7 October 2027.
We also file an annual community interest report, called a CIC34, alongside our accounts. This explains how our work benefits the community and how we have consulted the people it serves.
View filings and incorporation documentsThe incorporation document contains our articles of association, which set out the company’s rules. The filing history is the place to check for published accounts and reports.
Read about our work so farFor funders and partners
Need information for a funding application or partnership check? Email info@herwayforward.co.uk with the documents you need, and we’ll explain what is available.